Need help with rental disputes or a problem with your rented home?

If you are facing rental disputes or problems with your rented home, share the details with us, and we will provide you with an action plan with the best steps to take based on what you have already tried.

This is for people renting a property in England through:

  • a housing association

  • a council

  • a letting agent

  • a landlord directly

and who want to remain in their current property and continue their tenancy.

Start now

Please note, this is not legal advice. If you are concerned about Section 21 or potential repercussions of raising a complaint, we recommend seeking additional advice before acting on the plan. Find out more

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